DELOOPD Terms and Conditions

Last updated: 2026-05-27  ·  Effective date: 2026-04-28

Welcome to DELOOPD. We're glad you're here.

DELOOPD is a faith-informed emotional support app built around the Spiral Breaker framework, a five-step process to help you name what you're feeling, interrupt unhelpful patterns, and move forward with intention. It's owned and operated by Harvest Cruise Pty Ltd (ABN 47 691 204 583), an Australian company.

By creating an account and using DELOOPD, you agree to these Terms. Please read them. They're written in plain language because we believe you deserve to understand what you're agreeing to.

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1. DELOOPD Is Not Therapy

DELOOPD is a self-guided, faith-informed emotional support tool built around the Spiral Breaker framework. It helps you notice unhelpful thought patterns, interrupt them, and choose new actions, all grounded in Christian values and powered by AI.

DELOOPD is not:

• A licensed mental health, counselling, or psychological service
• A medical, clinical, or crisis service
• A substitute for diagnosis, therapy, or professional advice
• An emergency resource

DELOOPD does not:

• Provide therapy, counselling, clinical treatment, or mental health care
• Replace the professional relationship between you and a qualified mental health provider
• Guarantee or promise any outcome, result, or specific benefit

AI responses in DELOOPD follow the Spiral Breaker framework to support your self-reflection and growth. These responses are not clinical advice or therapy, and do not form a therapeutic, clinical, or professional relationship between you and Harvest Cruise Pty Ltd.

If you have, or think you may have, a mental health condition, please connect with a qualified psychologist, counsellor, or medical professional. DELOOPD is designed as a complement to professional support, not a replacement for it.

Use of DELOOPD is at your own risk.

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2. If You're in Crisis, Please Reach Out

DELOOPD is not an emergency service and cannot respond to crises in real time.

If you are in immediate danger, or experiencing thoughts of suicide or self-harm, please contact:

Country	Service	How to reach
🇦🇺 Australia	Lifeline	Call 13 11 14 (24/7)
🇺🇸 United States	988 Suicide & Crisis Lifeline	Call or text 988 (24/7)
🇦🇺 Emergency	Triple Zero	000
🇺🇸 Emergency	Emergency Services	911

You matter. Please reach out.

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3. Who Can Use DELOOPD

To use DELOOPD you must:

• Be 18 years or older (or the age of majority in your jurisdiction, if higher)
• Have the legal capacity to enter into this agreement
• Use DELOOPD for personal, non-commercial purposes only

DELOOPD is designed for adults. It is not intended for use by minors.

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4. Your Account

When you create an account, you are responsible for:

• Keeping your login credentials private. Do not share your password with anyone
• All activity that happens under your account
• Notifying us promptly if you suspect unauthorised access

One account per person. You may not create accounts on behalf of others or transfer your account to someone else.

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5. Acceptable Use

DELOOPD is a space for genuine personal growth and support. You agree not to:

• Use DELOOPD for any illegal purpose
• Attempt to manipulate, "jailbreak," or extract unintended behaviour from the AI
• Use DELOOPD to harm, harass, or target others
• Resell, redistribute, or commercially exploit DELOOPD content or features
• Reverse-engineer or scrape the platform

We reserve the right to suspend or terminate accounts that violate these terms.

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6. Subscription, Free Trial, and Billing

6.1 Free Trial

New subscribers are eligible for a 14-day free trial beginning on the date of account creation. A valid payment method is required to start the trial. Your card will not be charged during the 14-day trial period. At the end of the 14-day trial (day 15), your subscription will automatically convert to a paid plan and your nominated payment method will be charged at the applicable subscription rate unless you cancel before the trial ends.

6.2 Cancellation During Trial

You may cancel your subscription at any time during the free trial period at no cost. To cancel, navigate to Settings > Subscription > Cancel Subscription within the app. Your access will continue until your trial period ends and you will not be charged.

6.3 Billing Plans

Following the trial period, you may choose from the following subscription plans:

• Monthly: Billed every 30 days from the date your paid subscription commenced.
• Annual: Billed once every 12 months from the date your paid subscription commenced. Annual subscribers receive access to the app for the full 12-month period paid in advance.

You will receive a confirmation of each charge to the email address associated with your account.

6.4 Cancellation: Monthly Plans

You may cancel your monthly subscription at any time within the app by navigating to Settings > Subscription > Cancel Subscription. Cancellation takes effect at the end of your current billing period. You will retain access to the app until that date. We do not offer refunds for unused portions of a current monthly billing period, except where required by Australian Consumer Law.

6.5 Cancellation: Annual Plans

You may cancel your annual subscription at any time within the app by navigating to Settings > Subscription > Cancel Subscription. Cancellation prevents the next annual renewal charge; no refund is issued for the current annual period already paid, except where required by Australian Consumer Law. You will retain full access to the app until the end of your paid annual period regardless of when you cancel.

6.6 Switching Plans

You may switch between monthly and annual billing at any time. If you switch from monthly to annual, the annual rate will apply from your next billing date. If you switch from annual to monthly, the change will take effect at the end of your current annual period and no pro-rata refund is issued for the difference, except where required by Australian Consumer Law.

6.7 Renewal Reminders

We will send you a reminder by email at least 7 days before your annual subscription renews, including the amount that will be charged and instructions for cancelling if you do not wish to renew. Monthly subscribers will receive a billing confirmation after each charge.

6.8 Price Changes

We may change our subscription pricing from time to time. If we increase the price of your plan, we will notify you by email at least 30 days before the change takes effect. Continued use of the app after the notice period constitutes acceptance of the new price. If you do not wish to continue at the new price, you may cancel before the change takes effect.

6.9 Your Rights Under Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your subscription and receive a refund for the unused portion, or compensation for its reduced value. For minor failures, we are entitled to remedy the issue within a reasonable time. Nothing in these Terms limits any right you have under the Australian Consumer Law.

6.10 Trial Eligibility

The free trial is available to new subscribers only. We reserve the right to determine trial eligibility and to withdraw or modify the trial offer at any time for new sign-ups. Existing or previous subscribers are not eligible for a further free trial.

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7. AI-Generated Content

DELOOPD's experience is powered by artificial intelligence, guided by the Spiral Breaker framework. Here's what that means for you:

How the AI works

The AI generates responses using your input and the Spiral Breaker framework. It does not see your full history, and it does not have clinical, medical, or human review in real time.

What this means for you

• AI responses may sometimes feel incomplete, off-target, or not right for your situation. This is normal for AI
• DELOOPD does not guarantee AI responses will be accurate, appropriate, or helpful for your needs
• AI-generated content is not professional mental health advice or a substitute for clinical care or crisis help
• You are responsible for your own decisions and how you use what the AI shares

Use your judgement

If a response doesn't sit right with you, you can ignore it. Trust your own discernment. If you are distressed or have a serious mental health need, reach out to a professional (see Section 2 for crisis contacts).

Harvest Cruise Pty Ltd is not liable for any loss, harm, or distress that may arise from using or relying on AI-generated content in DELOOPD. See Section 9 for our full limitation of liability.

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8. Our Content and Intellectual Property

Everything in DELOOPD (the Spiral Breaker framework, app design, written content, guided prompts, scripts, and branding) belongs to Harvest Cruise Pty Ltd. You may not copy, reproduce, or distribute it without our written permission.

Your content is yours. Anything you write in conversations or journal entries belongs to you. We don't claim ownership of your personal reflections.

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9. Limitation of Liability

9.1 What we are not liable for

To the fullest extent allowed by law, Harvest Cruise Pty Ltd and its directors, employees, and agents are not liable for:

• Any indirect, incidental, special, or consequential loss or damage
• Any emotional, psychological, or mental harm from using DELOOPD or following AI responses
• Any loss of data or information
• Any actions or decisions you make by relying on content in the app
• Service interruptions or technical errors
• Acts or omissions of third-party services (such as Anthropic, Cloudflare, Stripe)

9.2 Liability cap

If we are found legally liable despite the above, our total liability to you for any claim will not exceed the amount you paid for your DELOOPD subscription in the 12 months before the event that gave rise to the claim.

9.3 Your consumer rights (Australia)

Nothing in these Terms limits or changes any rights you have under Australian Consumer Law or other laws that cannot be excluded. If our liability cannot be excluded, it is limited as much as the law allows.

9.4 US users

If you live in the United States, some states do not allow the exclusion or limitation of certain damages. Where required by law, our liability will be limited to the maximum extent permitted in your state.

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10. Account Suspension and Termination

We may suspend or terminate your account if:

• You breach these Terms
• We are required to do so by law
• Continued access would cause harm to others or to the platform

If we terminate your account due to a breach, you will not be entitled to a refund for any remaining subscription period.

You may delete your account at any time by emailing us at hello@deloopd.com.

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11. Governing Law

These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales.

If you are located in the United States or another jurisdiction, local consumer protection laws may provide you with additional rights that these Terms cannot override.

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12. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the date at the top of this page and notify you by email or in-app notice at least 14 days before changes take effect.

Continued use of DELOOPD after the effective date means you accept the updated Terms.

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13. Scripture

Scripture quotations are taken from the Holy Bible, New Living Translation, copyright © 1996, 2004, 2015 by Tyndale House Foundation. Used by permission of Tyndale House Publishers, Carol Stream, Illinois 60188. All rights reserved.

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14. Get in Touch

If you have questions about these Terms, please contact us:

Harvest Cruise Pty Ltd
Email: hello@deloopd.com
Website: deloopd.com

If you're in crisis right now, please don't wait. Reach out to Lifeline on 13 11 14 (AU) or the 988 Lifeline (US). You are not alone.

DELOOPD Privacy Policy

Last updated: 2026-07-25  ·  Effective date: 2026-04-28

Your privacy matters to us. This policy explains what information DELOOPD collects, how it is used, and what rights you have over your own data.

DELOOPD is owned and operated by Harvest Cruise Pty Ltd (ABN 47 691 204 583), an Australian company. We are committed to handling your personal information with care and in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

If you have questions about anything in this policy, please reach out to us. Details are at the bottom.

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1. What We Collect

Account Information

When you create an account, we collect:

• Your name
• Your email address
• Your password (stored as a secure hash, so we never see your actual password)
• Your subscription status and billing history

Conversation and Session Data

When you interact with DELOOPD's AI guide, your messages are sent to our AI provider (Anthropic) for processing during your session. If Anthropic is ever unavailable, our backup AI provider (OpenAI) processes the message instead; the same protections described in this policy apply. Conversation messages are not stored in our database. A short-lived copy of an in-progress conversation may be kept on your own device (never on our servers) so you can pick up where you left off if the app closes; it is cleared when the conversation ends.

What we do store from your sessions:

• Check-in entries: mood rating, journal text, intention, gratitude, and release fields you write
• Spiral Reset sessions: the spiral type, the thought you identified, your mood before and after, and whether you completed the session
• SOS Reset steps: the AI-generated steps for your spiral type are cached for the day so you don't have to regenerate them each time
• Evidence Vault moments: the good moments you choose to save, with any tags or pins you add
• Whispers & Words: the whispers and spoken words you choose to keep, and their status (resting, anchored, or come true)
• My Diary entries: lines you choose to keep from conversations and check-in reflections, using the heart or Keep buttons
• Kept reflections: the short end-of-conversation reflections you choose to keep (only saved when you tap Keep)
• Between-chat notes: brief, general observations that help the app meet you where you left off in your next conversation. You can clear these at any time with "Start fresh" in Settings
• Reminder preferences: your chosen reminder times and, if you enable reminders, the device address used to deliver them
• Session timestamps: when you used the app and which features you interacted with

This structured data is what lets DELOOPD track your patterns over time and give the AI relevant context about where you are in your process. Everything above is visible only to you when signed in to your own account; no other DELOOPD user can ever see it. You can remove individual diary entries, vault moments, whispers, and kept reflections from within the app at any time.

Usage Data

We collect basic information about how you use the app:

• Session timestamps (when you open and close the app)
• Which features you interact with
• General usage patterns (e.g., how often you complete a full Spiral Breaker session)

We use this to understand how people are using DELOOPD and to improve it over time.

Payment Data

Payment processing is handled by Stripe, a third-party payment provider. We do not store your full card number or banking details. That information is held securely by our payment processor under their own privacy policy.

We do retain records of your subscription status, billing dates, and transaction history.

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2. How We Store Your Data

Your data is stored in Cloudflare D1, a distributed SQLite database that runs on Cloudflare's global edge network. Cloudflare is SOC 2 Type II certified and maintains enterprise-grade security practices for data at rest and in transit.

Encryption of what you save
The personal content you keep in DELOOPD, including your check-in words, spiral thoughts, diary entries, vault moments, whispers, kept reflections and between-chat notes, is encrypted before it is stored in the database. It is decrypted only when the app needs it to serve you, for example to show you your own entries or to personalise your reflections.

International data transfers
Because Cloudflare operates a global network of data centres, your personal data may be transferred to, stored in, or processed in locations outside your home country, including outside Australia and the European Economic Area (EEA).

We take reasonable steps to ensure that any overseas recipients of your data handle it consistently with applicable privacy laws, including the Australian Privacy Principles. Where required, we implement contractual safeguards (such as Standard Contractual Clauses) or seek your explicit consent before transferring your data internationally.

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3. How We Use Your Data

Here's exactly what we do, and don't do, with your data.

We use your data to:

• Power the AI responses in the app (your conversation history gives the AI context to support you effectively)
• Manage your account and subscription
• Send you transactional emails (receipts, password resets, important account notices)
• Improve DELOOPD: we may look at aggregated, de-identified usage patterns to understand what's working and what isn't

We do NOT:

• Sell your data to anyone, ever
• Read your saved entries. If helping you ever requires our team to access your diary, check-ins, vault moments, or whispers, we will ask for your permission first, unless the law requires otherwise
• Use your personal conversations for advertising or profiling
• Share your data with third parties for their own marketing
• Use your conversations to train external AI models without your explicit consent

AI processing by Anthropic
When you interact with DELOOPD's AI features, your input messages are securely transmitted to Anthropic (an external AI service provider) for processing. Anthropic may process this data on servers located outside of Australia or your country of residence. We have data processing agreements in place with Anthropic to ensure your information is handled securely and consistently with our privacy commitments.

Anthropic does not use your messages to train its AI models. Anthropic may retain data briefly for safety and abuse-prevention purposes in line with its own data retention policies, after which it is deleted.

Backup AI provider (OpenAI)
To keep DELOOPD working if Anthropic has an outage, a request that fails is automatically retried with OpenAI, our backup AI provider. This happens rarely, and only while Anthropic is unavailable. Like Anthropic, OpenAI may process data on servers located outside of Australia or your country of residence, does not use these messages to train its AI models, and may retain data briefly for safety and abuse monitoring under its API data policies, after which it is deleted.

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4. Third-Party Services

DELOOPD works with a small number of trusted third parties to deliver the service:

Service	Purpose
Cloudflare	App infrastructure and data storage
Anthropic	AI model powering DELOOPD's features
OpenAI	Backup AI provider, used only if Anthropic is unavailable
Stripe	Subscription billing

Each of these services operates under their own privacy policies. We choose partners carefully, but we encourage you to read their policies too.

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5. Your Rights

You have meaningful control over your data. Here's what you can do:

Access your data
You can request a copy of the personal information we hold about you.

Correct inaccurate data
If any of your information is wrong, you can update it in your account settings or contact us to fix it.

Delete your account and data
You can delete your account and all of your data at any time, right inside the app: go to Settings > Delete account. You can also email us at hello@deloopd.com and we'll do it for you. When you do:

• You have 7 days to change your mind: just sign back in and choose "Keep my account"
• After that, your account and profile information will be permanently deleted
• Your check-in entries, spiral session records, diary entries, vault moments, whispers, kept reflections, and between-chat notes will be permanently deleted
• Deletion is complete within 30 days

You don't have to delete your whole account to tidy up: individual diary entries, vault moments, whispers, and kept reflections can be removed inside the app, and "Start fresh" in Settings clears the between-chat notes on its own.

Export your data
You can request an export of the personal data we hold about you, including your check-in entries, spiral session records, and account information. We'll provide it in a readable format within a reasonable timeframe. Note: conversation messages are not stored and therefore cannot be exported.

Withdraw consent
Where we process your data based on consent, you can withdraw that consent at any time. This won't affect anything we've already done before you withdrew it.

Object to processing
You have the right to object to how we process your personal data in certain circumstances, for example where processing is based on our legitimate interests.

Data portability
You can request a copy of your personal data in a structured, commonly used, machine-readable format, and ask us to transmit it to another service where technically feasible.

To exercise any of these rights, email us at hello@deloopd.com. We'll respond within 30 days.

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6. Data Retention

We keep your data for as long as your account is active.

• Check-in, spiral session, diary, vault, whispers, kept reflection, and between-chat note data: Retained while your account is active, deleted when your account is deleted (or sooner, whenever you remove them in the app)
• If your subscription ends or your trial expires: Your saved content is kept for 6 months so everything is waiting for you if you return. We'll email you before the 6 months are up, and after that your account and saved content are permanently deleted
• Activity logs: Retained for 30 days, then automatically deleted
• Account information: Deleted when your account is deleted
• Billing records: Retained for 7 years as required by Australian tax law
• Deleted on request: If you ask us to delete your data sooner, we'll do so, subject to any legal obligations to retain certain records

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7. Children

DELOOPD is not intended for anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has created an account, please contact us and we'll remove it promptly.

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8. Security

We take reasonable steps to protect your data, including:

• Encrypted connections (HTTPS) for all data in transit
• Encryption at rest for the personal content you write. Your diary entries, check-in journals, vault moments, whispers and words, and what the companion remembers are stored encrypted (AES-256). No person reads them; they are only ever decrypted to personalise your own content, like your patterns, prayers and reflections
• Hashed storage for passwords
• Access controls limiting who can access your data

No system is 100% secure. If we ever become aware of a data breach that affects you, we will notify you as required by the Australian Privacy Act.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. For minor updates and clarifications, we'll update the date at the top of this page. For material changes to how we use your data, we will notify you by email or in-app notice before the changes take effect. We won't change how your data is used without telling you in advance.

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10. Contact Us

If you have a question, concern, or complaint about how we handle your data, please get in touch:

Harvest Cruise Pty Ltd
Email: hello@deloopd.com
Website: deloopd.com

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

If you're in crisis right now, please don't wait. Reach out to Lifeline on 13 11 14 (AU) or the 988 Lifeline (US). You are not alone.